Warranty Protection

Product Warranty Summary Warranty Type
iio Retro Series 2 years parts and labour coverage In-home service
iio Retro-Mod Series 2 years parts and labour coverage In-home service
iio Vintage Series 1 years parts and labour coverage In-home service
iio Fun Series 1 years parts and labour coverage In-home service

 

 

 

NOT COVERED BY THE WARRANTY:

  • Failures that result from abuse, misuse, rust/corrosion, liquid spills or foreign substances inside the unit; damages caused by accident, fire, theft, flood, or other external causes such as (but not limited to) blown fuses, insufficient electrical power, water and gas systems external to the equipment, or any unauthorized use.
  • Content losses due to failure.
  • Deterioration of aesthetic aspects of the product such as porcelain, glass, paint, dents, scratches, chips, peeling, or rust.
  • Unauthorized replacement of parts and improper service or modifications made by a technician that has not been authorized by iio.
  • Oil in the evaporator lines due to a failure to let the appliance rest 24hrs, without operation,  after transportation/installation/movement.
  • None of these products are warranteed for commercial use.

iio reserves the right to either repair or replace the product under warranty with a comparable feature model. The maximum liability of the warranty shall not exceed the purchase price of the product. iio does not hold responsibility for indirect, consequential, or incidental damages to the appliance. For more information on the iio warranty please see the back of the Use and Care Manual.

 

If this is your first time arranging for service, please register your product with iio before filing a claim. You can register by completing the “Product Registration” form above.

A service claim can be filed either through our website or by contacting our service desk at  1-833-446-4461*. Please ensure that you have the original purchase receipt and warranty number ready for quick assistance**.

NOTE*: We currently only operate in the USA and Canada. Please contact your local iio distributor if you are contacting us from elsewhere in North America.

NOTE**: We only stock parts and service for iio products found on our website.

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